Get In Touch
Have a question about an order, a size, a product, or a return? Send us a message using the form below and our team will get back to you.
We reply on business days. Most messages receive a reply within 1 to 2 business days. During new drop weeks, replies may take a little longer, and we thank you for your patience.
Contact Form
Please include the following details in your message:
- Your name (required)
- Your email address (required)
- Order number (if your message is about an order)
- Topic (choose one: Order, Shipping, Returns, Sizing, Product question, Other)
- Your message (required)
What To Include In Your Message
To help us reply faster, please include:
- For orders: your order number and the email address used at checkout.
- For shipping: your order number and delivery suburb and state.
- For returns: your order number, the item name, and the reason for the return.
- For sizing: the product name and the size you usually wear.
- For product questions: the product name and your question.
Please do not include card numbers, passwords, or other sensitive payment details in your message. We never ask for those by contact form.
Before You Message
Many common questions are answered on our FAQ page, including sizing, shipping timeframes across Australia, returns, and payment. If your question is about delivery times or returns, please check the Shipping Policy and Returns and Exchanges pages first.
Our Promise
We read every message. If your message is about a damaged or incorrect item, please tell us within 48 hours of delivery and include clear photos if you can. That helps us fix it quickly with a refund or replacement where the item qualifies.
Thank you for shopping with Geedup Australia.