Our Commitment
Geedup Australia respects your privacy. This policy explains what personal information we collect, why we collect it, how we use it, and how we protect it. It follows the principles of the Australian Privacy Act, including the Australian Privacy Principles, which set out how personal information should be handled.
By shopping on this store, you agree to the practices described in this policy. If you do not agree, please do not use this store.
What We Collect
We collect only the information needed to run this store and fulfil your order. This may include:
- Contact details: your name, email address, and phone number if you provide one.
- Delivery details: your shipping address and billing address.
- Order details: items ordered, order number, and delivery status.
- Payment details: payment confirmation and transaction references. We do not store full card numbers on this site. Payments are processed through secure payment providers.
- Account details: if you create an account, your username and order history.
- Messages: the contents of messages you send through the Contact Us page or email.
- Website use: basic technical information such as device type, browser type, and pages visited, collected through standard website tools and cookies.
We do not ask for passwords, full card numbers, or other sensitive payment details by contact form or email. Please never send those in a message.
How We Use Your Information
We use your information to:
- Process, dispatch, and deliver your orders, and to show tracking where available.
- Contact you about your order, delivery, return, or refund.
- Reply to messages you send through the Contact Us page.
- Manage your account and order history where you have an account.
- Improve the store, including fixing errors and understanding which products and pages are useful.
- Send email updates only where you have signed up for them. You can unsubscribe at any time using the link in the email or by contacting us.
We do not sell your personal information.
Sharing
We share your information only where needed to run the store, including:
- Couriers and delivery partners, to deliver your order and show tracking.
- Payment providers, to process your payment securely.
- Website and hosting providers, to keep the store running.
- Authorities, where required by Australian law.
We do not share your information for marketing by other businesses without your consent. If we ever need to share information for a new purpose, we will tell you and seek consent where required.
Cookies
This store uses cookies and similar tools to keep you signed in where you have an account, to keep items in your cart, to remember preferences, and to understand general site use. You can control cookies in your browser settings. Blocking some cookies may affect checkout, cart, or sign in.
Security
We take reasonable steps to protect your information, including secure checkout, access controls, and standard website security practices. No online system is fully immune to risk. If you believe your account or information may be at risk, please contact us promptly through the Contact Us page.
Access And Correction
You can ask for a copy of the personal information we hold about you, and you can ask us to correct it if it is wrong or out of date. To make a request, contact us through the Contact Us page and tell us what you need. We will respond within a reasonable time and may ask for proof of identity to protect your information.
Complaints
If you believe we have not handled your personal information correctly, please contact us through the Contact Us page and describe the issue. We will review your complaint and respond. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner for guidance.
Changes To This Policy
We may update this policy from time to time to reflect changes in the store, services, or Australian law. The updated policy will be posted on this page. Please check this page from time to time for the current version.
Contact
For privacy questions, access requests, or complaints, please contact us through the Contact Us page.