14 Day Returns
You can return eligible items within 14 days of delivery for a refund or exchange, subject to the conditions below. The 14 day window starts on the day your order is delivered, not the day you place the order.
To start a return, contact us through the Contact Us page before sending anything back. Please do not send items back without contacting us first, as unauthorised returns may not be accepted.
Conditions
To qualify for a return, items must:
- Be unworn, unwashed, and in original condition with tags attached where tags were supplied.
- Be free from odours, marks, stains, and signs of wear.
- Be returned with any original packaging and accessories included in the box.
- Be returned within 14 days of delivery.
Items that do not meet these conditions may be declined. For hygiene and fairness reasons, some items may be final sale where marked as such on the product page. Final sale items are not eligible for change of mind returns. If a final sale item arrives damaged or incorrect, please contact us within 48 hours of delivery and we will help.
How To Start A Return
- Contact us through the Contact Us page with your order number, the item name, and the reason for the return.
- Wait for return instructions from our team before shipping anything back.
- Pack the item securely in its original packaging where possible and send it using the return method we confirm.
- Keep your return tracking receipt until your refund or exchange is confirmed.
Please use a tracked return method. We cannot confirm receipt of untracked returns.
Exchanges
If you need a different size, tell us the size you want when you contact us. If the new size is in stock, we will confirm an exchange. If it is sold out, we will offer a refund instead. Exchange stock depends on availability, because drops are limited and do not restock.
Refunds
Once your returned item reaches us and passes inspection, we will process your refund within 5 to 7 business days. Refunds go to the original payment method used at checkout. Your bank or card provider may take extra days to show the refund in your account after we process it. You will receive a confirmation once the refund is processed.
Original shipping charges are not refundable on change of mind returns. You are responsible for return shipping costs unless the item arrived damaged or incorrect and qualifies under the damaged item process below.
Damaged Or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery through the Contact Us page. Include your order number and clear photos of the damage or the incorrect item if you can. Once we confirm the issue, we will offer a refund or replacement, including return shipping costs, where the item qualifies. You pay nothing extra for a confirmed damaged or incorrect item.
Late Or Missing Refunds
If you have not received your refund within the expected timeframe, please check your bank or card statement again, then contact us through the Contact Us page with your order number. We will check the refund status and confirm the next steps.
Questions
For questions about returns, exchanges, or refunds, visit our FAQ page or contact us through the Contact Us page.