1. How does Geedup sizing work?
Geedup fits are generally relaxed and true to streetwear sizing. Each product page lists the available sizes and fit notes, such as relaxed, athletic, or tapered. If you sit between sizes and prefer a looser fit, consider sizing up. If you prefer a closer fit, choose your usual size. For kids tracksuits, check the kids size range on the product page before ordering.
2. How long will my order take to arrive?
Free shipping on orders over $600 (USD). Orders under $600 use Standard Shipping. Standard Shipping: 15 to 18 Business Days. Delivery times are counted in business days, Monday to Friday, excluding Australian public holidays.
3. Do you ship across Australia?
Yes. We ship across Australia from our Australian warehouse. Free shipping on orders over $600 (USD). Standard Shipping: 15 to 18 Business Days.
4. How can I track my order?
Once your order is dispatched, you will receive a confirmation with tracking details where tracking is available. Use the tracking link to follow your parcel. If tracking does not update for more than 3 business days, please contact us through the Contact Us page with your order number.
5. What if I order the wrong size?
You can return eligible items within 14 days of delivery for a refund or exchange, as long as they are unworn, unwashed, and in original condition with tags attached. Contact us through the Contact Us page before sending anything back. If the new size is in stock, we will confirm an exchange. If it is sold out, we will offer a refund. See our Returns and Exchanges page for full conditions.
6. What is your return window?
Returns are available within 14 days of delivery for eligible items. The 14 day window starts on delivery day. Contact us through the Contact Us page to start a return. Please do not send items back without contacting us first.
7. How do refunds work?
Once your returned item reaches us and passes inspection, we process your refund within 5 to 7 business days. Refunds go to the original payment method used at checkout. Your bank or card provider may take extra days to show the refund. Original shipping charges are not refundable on change of mind returns. Return shipping is your responsibility unless the item arrived damaged or incorrect and qualifies for a free return.
8. What should I do if my order arrives damaged or incorrect?
Contact us within 48 hours of delivery through the Contact Us page. Include your order number and clear photos if you can. Once we confirm the issue, we will offer a refund or replacement, including return shipping costs, where the item qualifies.
9. What payment methods do you accept?
We accept all major cards through secure checkout. The payment methods available for your order are shown at checkout. Payments are processed through secure payment providers. We do not store full card numbers on this site.
10. Are your products part of the official Geedup range?
Yes. Every product on this store is part of the official Geedup range for Australia. Product pages show clear photos, sizes, fabric notes, and care guidance. If you have any doubt about a product, contact us through the Contact Us page with the product name and we will confirm the details.
Still need help?
If your question is not answered here, please visit our Shipping Policy and Returns and Exchanges pages, or contact us through the Contact Us page. We reply on business days, usually within 1 to 2 business days.