Shipping Across Australia
We ship orders across Australia. Orders are dispatched from our Australian warehouse. We do not ship to addresses outside Australia through this store. If you are shopping from outside Australia, please do not place an order, as we cannot fulfil it.
Free Shipping and Standard Shipping
Free shipping on orders over $600 (USD).
Orders under $600 use Standard Shipping. Standard Shipping: 15 to 18 Business Days. The shipping cost for orders under $600 will be shown at checkout before you confirm payment.
Delivery times are counted in business days. Business days are Monday to Friday, excluding Australian public holidays. If you order late on a Friday, over the weekend, or on a public holiday, your order will be processed on the next business day. During new drop weeks, processing may take a little longer, and we will update the product or checkout page if that applies.
These timeframes are estimates. Courier delays, weather, and peak periods can add time. If your order has not arrived after 18 business days, please contact us through the Contact Us page with your order number.
Tracking
Once your order is dispatched, you will receive a confirmation with tracking details where tracking is available. Use the tracking link to follow your parcel from dispatch to delivery. If tracking does not update for more than 3 business days, please contact us and we will check with the courier.
Delivery Address
Please check your delivery address carefully at checkout. If your address is incomplete or incorrect, delivery may be delayed or the parcel may be returned. If you notice an address error after placing an order, contact us as soon as possible. If the order has not yet been dispatched, we will try to correct it. If it has already been dispatched, we may not be able to change it.
If no one is available to receive the parcel, the courier will follow its standard process, which may include leaving a card, leaving the parcel in a safe place where permitted, or taking it to a nearby collection point. Follow the instructions on the courier card or tracking page.
Damaged Or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery through the Contact Us page. Include your order number and clear photos if you can. We will confirm the next steps, which may include a refund or replacement where the item qualifies. Please do not return an item without contacting us first.
Questions
For questions about shipping, tracking, or delivery timeframes, visit our FAQ page or contact us through the Contact Us page.